Frequently asked questions
Where’s the nearest beach?
The two nearest beaches to the campsite are Plage de la Sauzaie and Plage de la Parée.
Is there a beach shuttle in front of the campsite?
Yes, this one is available from July to August.
How far are we from downtown?
The campsite is located 3km from downtown Brétignolles-sur-Mer.
How far is the campsite from the cycle paths?
1km
Where is the nearest train station?
The nearest SNCF train station is in Saint-Gilles-Croix-de-Vie, 10km away.
Is there an airport near the campsite?
The campsite is 67km from Nantes and its airport.
Where is the nearest ATM?
Downtown Brétignolles-sur-Mer
Where and when are the nearest markets?
There are several daily markets close to the campsite.
How can I receive a campsite brochure?
Via our email address: contact@lesalouettes.com
What does cancellation insurance cover?
Here are the details: https: //www.lesalouettes.com/wp-content/uploads/2024/09/assurance-annulation-2022.pdf
How do I make a claim?
Via our email address: contact@lesalouettes.com
Who do I contact in the event of a dispute?
Via our email address: contact@lesalouettes.com
Where can I find the price list?
What kind of electrical outlets are available on the pitches?
Classic, but you need an adapter that the campsite lends you.
Is it possible to rent a fridge for campers?
Yes
What should I bring to the campsite?
Your sheets. If you wish, we can provide them for you.
Is water available on every pitch?
No
Are water and electricity included in the price of the pitch?
Yes
Are there special sites for motorhomes?
No
Is it possible to empty the toilet on site?
No
Do you offer long stays?
Yes
How is the mobile home fitted out?
A master bedroom, the other bedrooms with single beds and a fold-out sofa.
Is it possible to rent a baby cot or high chair?
Yes
Are sheets and towels provided?
Bed linen and towels are not provided, we propose a supplement to provide them.
Is the mobile home equipped with a television?
Mobile homes in the Excellence range are equipped with a television, while in the Economique range, it is available at an additional cost.
Is the mobile home equipped with air conditioning?
No
How are the accommodations equipped?
They are fully equipped (except for the oven).
Can I park a second vehicle near my mobile home?
Yes
What is the minimum number of nights for a rental?
2
Is smoking allowed in rental properties?
No
Do you have any PRM accommodation?
We propose one.
Is there heating in the accommodation?
Yes
How big are the beds?
190×140 and 80×190
What are the swimming pool opening times?
10 am to 6 pm (7 pm in July and August)
Is the pool heated?
The indoor pool is heated.
What are the pool dimensions?
The indoor pool measures 9 by 14 metres.
Are swimming shorts allowed?
No
Is the pool supervised?
No
Do visitors have access to the campsite swimming pool?
No
How can I make a reservation?
You can book by browsing our website or by going directly to our booking platform: https://bookingpremium.secureholiday.net/fr/13374/
Are you a Vacaf member?
Yes, please send us a reservation request by email (contact@lesalouettes.com) with the following information:
- Your benefit number
- Preferred dates
- Number of people (adult(s) and child(ren))
Do you accept vacation vouchers?
Yes
What payment methods do you accept?
- Blue card
- Check
- Species
Can I pay in instalments?
Yes
When do I have to pay the balance of my reservation?
The balance is due two weeks before your arrival.
What is the tourist tax?
A contribution for the commune.
How do I modify a reservation?
Send us an email (contact@lesalouettes.com)
How do I cancel a reservation?
Send us an email (contact@lesalouettes.com)
Can I arrive outside reception opening hours?
Absolutely, we have a code box system.
Can we leave outside reception opening hours?
Absolutely, but first make sure the mobile home is in good condition.
My mobile home is available before 3pm on Saturdays. Is it possible to arrive earlier?
No
Are pets allowed on the campsite?
Yes
Is my dog allowed in the rental property?
Yes, except category 1 and 2
Am I allowed to invite family or friends to the mobile home? If so, is there a charge?
Visitors are welcome. If they don’t spend the night in your mobile home, we don’t charge any extra.
Can I put a tent next to the mobile home?
No
Do I have to pay a deposit at the time of installation?
Yes
Do I need to make an appointment for the rental departure?
Yes
Is there a launderette on the campsite?
Yes
Are barbecues allowed on the campsite?
No
Is there wifi in the campsite?
WIFI is available free of charge at the bar and at a charge in your mobile home.
What are the arrival and departure times?
Arrival : Between 3:00 pm and 6:00 pm
Departure: Between 9:00 and 11:00 a.m.
How late can I drive into the campsite?
23h00
Are visitors welcome?
Yes
Can I choose my pitch or mobile home?
Absolutely, if you get in early though.
Is wearing a bracelet compulsory?
Yes
Can we bring our own barbecue?
No
When can I get my deposit back?
You’ll get it back when you leave.
Are minors accepted?
Yes, but they must be accompanied by an adult (over 18).
Do you offer cleaning packages?
Yes, they cost €80.
What to do if you arrive late?
Please call us on 02 51 22 96 21.
Do you offer any entertainment at the campsite?
Yes, in July and August.
Do you have a kids’ club?
Yes, in July and August.
Do I have to pay for the kids’ club?
No
Are there any shops on the campsite?
Yes, a grocery store selling basic products.
Are animations included?
Yes
Is it possible to rent bicycles on site?
Yes, with our partner psl bike (http://www.pslbike.com)
Do you have internal regulations?
Yes, failure to do so may result in expulsion.
What time should I stop making noise?
Avoid noise after 11pm.
Is it possible to exceed the maximum number of people indicated for each mobile home?
No, you can’t stay in a mobile home with more people than the stated capacity.
For example, for a mobile home for between 4 and 5 people, you cannot exceed 5 people.
What does the deposit include?
The deposit includes €80 for cleaning and €300 for any damage.
To ensure that all our guests have access to their mobile homes as quickly as possible, we ask you to prepare cheques in advance to avoid queues (particularly in July and August).